Privacy Policy
Last updated: 6/3/2026
Otter Home Water & Air Purification ("Otter Home," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you submit a form, request a quote, or schedule a water test, we collect information you provide such as your name, address, phone number, email address, and details about your water or home.
How We Use Your Information
- To respond to inquiries and schedule appointments
- To deliver water test results and quotes
- To send service updates, appointment reminders, and follow-ups
- To improve our services and customer experience
SMS / Text Messaging
By providing your phone number and opting in via our forms, you consent to receive SMS text messages from Otter Home related to your inquiry, appointments, water test results, quotes, and service follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.
We do not share your phone number, SMS opt-in information, or consent data with any third parties or affiliates for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information may be shared with subcontractors only as needed to deliver our services.
How We Share Information
We do not sell your personal information. We may share limited information with trusted service providers who help us run our business (such as scheduling, CRM, and email/SMS delivery vendors), who are bound to keep it confidential and use it only to provide services to us.
Data Security
We use reasonable administrative and technical safeguards to protect your information. No system is 100% secure, but we work to keep your data safe.
Your Choices
You can opt out of SMS at any time by replying STOP. To request access, correction, or deletion of your information, contact us at info@otterhomesystems.com.
Contact Us
Otter Home Water & Air Purification
Email: info@otterhomesystems.com
Phone: (717) 707-7141