Otter Home Water & Air Purification ("Otter Home," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you submit a form, request a quote, or schedule a water test, we collect information you provide such as your name, address, phone number, email address, and details about your water or home.

How We Use Your Information

To respond to inquiries and schedule appointments
To deliver water test results and quotes
To send service updates, appointment reminders, and follow-ups
To improve our services and customer experience

SMS / Text Messaging

By providing your phone number and opting in via our forms, you consent to receive SMS text messages from Otter Home related to your inquiry, appointments, water test results, quotes, and service follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.

We do not share your phone number, SMS opt-in information, or consent data with any third parties or affiliates for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information may be shared with subcontractors only as needed to deliver our services.

How We Share Information

We do not sell your personal information. We may share limited information with trusted service providers who help us run our business (such as scheduling, CRM, and email/SMS delivery vendors), who are bound to keep it confidential and use it only to provide services to us.

Data Security

We use reasonable administrative and technical safeguards to protect your information. No system is 100% secure, but we work to keep your data safe.

Your Choices

You can opt out of SMS at any time by replying STOP. To request access, correction, or deletion of your information, contact us at info@otterhomesystems.com.

Cookies & Advertising

We use Meta (Facebook) advertising tools, including the Meta Pixel, on this website. These tools collect information such as the pages you visit and whether you submit one of our forms, which we share with Meta Platforms, Inc. to measure the performance of our ads and to improve them. Meta may use this information in accordance with its own privacy policy. You can opt out of Meta's use of cookies through your Facebook ad settings or the Digital Advertising Alliance opt-out at www.aboutads.info/choices. These advertising tools are not used for visitors located in regions where advertising consent is required by law.

Contact Us

Otter Home Water & Air Purification
Email: info@otterhomesystems.com
Phone: (717) 707-7141